2007_013

Sharon Chapman, Systems Manager, Summit Training & Technology support[a]summitpersonnel.com.au Linda Woodrow, EO, Community Technology Centres Association eo[a]ctca.net.au Sharon Chapman, Systems Manager, Summit Training & Technology support[a]summitpersonnel.com.au Linda Woodrow, EO, Community Technology Centres Association eo[a]ctca.net.au The Community Technology Centres (CTCs) of NSW are a network of over 80 centres in regional and remote towns of NSW that provides technology as a platform to deliver training, services and community programs to small communities. This project aims at introducing a pilot team of 10 CTC managers to elearning. This is a new project that aims to develop the capacity of the network to incorporate elearning as a strategy for future community development. It aims to support community technology centres to use elearning to deliver educational programs to the community, such as supporting youth at risk and regional retention of youth in towns. Our objectives are to up-skill managers in elearning, to highlight and introduce elearning to small regional communities as an option for education and information exchange, to explore elearning options and approaches for rural and regional communities;, and to develop and apply elearning innovatively to suit community needs. The project is based around a work-based project of collaboratively planning, designing, delivering, and evaluating an e-learning program for volunteer management committees of community organisations, on being an effective board member. This program will pilot e-learning professional development with 10 CTC managers. Once resources are developed, we hope it will be accessed by all CTC managers and volunteers in the future in a network of over 80 centres scattered all over rural and regional NSW to deliver a wide variety of courses as well as the one that is the focus of the project. Most centres are in very small towns (less than 3000 people) and each centre acts as a computer lab offering internet access, friendly training either in small groups of up to 15 or one or one and other community services e.g. Centrelink agency, rural transaction centre. Centres work with a number of learners and clients within their communities including indigenous communities, seniors, youth (particularly youth at risk), unemployed, micro business and the disabled. Many centres are the major organisation providing community and economic development projects in their communities. Many of these communities have relatively high unemployment rates and are socio-economically disadvantaged, often with large indigenous communities. The client group ( volunteers ) will gain accreditation in these four areas of business training package ; 1 BSBATSIL401A Meet the Roles and responsibilities of a Board Member (1) 2 BSBATSIL501A Meet the Roles and responsibilities of a Board Member (2) 3 BSBATSIL502A Work with the Manager 4 BSBATSIM405A Monitor financial management and budgets
 * TITLE**
 * MANAGER**
 * FACILITATOR**
 * SUMMARY**
 * TITLE**
 * MANAGER**
 * FACILITATOR**
 * CONTEXT**
 * TARGET GROUPS**
 * Client groups include people who volunteer their time to sit on not-for-profit community committees**.

The CTC team come from Singleton, Port Stephens, Robertson, Narromine, Holbrook, Gloucester, Mudgee, Manning Valley, Bulahdelah, Bombala. Some of the centres are RTOs as well as CTCs. These include;
 * TEAM**
 * Ian Sellers
 * Brendan Brooks
 * Leonie Hibberson
 * Jenni Sun
 * Jayne Carruthers
 * Nike Kennedy
 * Margaret Duffy
 * Malcolm Carrall
 * Christina Cherry
 * Monica Engel

These 10 communities are very different in their description but are regionally based with most in populations of under 3500. 1. First week of June, team will recieve an Outline of both the e-learning program they will be covering ( based around BSBEBUS501A – Evaluate Ebusiness opportunities; BSBEBUS515A - Facilitate elearning; BSBEBU5514A – Implement elearning and BSBEBUS513A – Plan elearning), and the program they will be delivering as a work-based project (based around BSBATSIL401A: Meet the roles and responsibilities of a Board member (1) and BSBATSIL501A Meet the roles and responsibilities of a Board member (2) 2. By 15 June, team members will receive a Resource Kit with links to online resources and will be able to begin exploring. During June and July there will be two workshops with Flexible Learning Toolbox champions and e-learning tool experts. 3. From 6/7/07 to 3/8/07 (5 weeks) there will be a weekly session in a virtual classroom (DiscoverE or Elluminate?) for the team to explore techniques, tools and activities and to plan the design of the program they are to deliver. 4. From 10/8/07 to 7/9/07 (5 weeks) the ten members of the team will pair off, and each pair will be matched with a volunteer management committee from a CTC in a different region (not their own). Each pair will deliver the program they have designed to the committee. 5. From 14/9/07 – 21/9/07 (2 weeks) Review and reflections, revision of the course. 6. From 28/9/07 to 26/10/07 (5 weeks) The team will deliver another round of the course (as refined) to another 5 committees. CTC Association has a blog, but it is password protected. All participants of the Learnscope Project has access to passwords for the blog and will be expected as part of their assessment process to contribute to this blog which will show their progress through their e-learning experience (both positive and negative). We are still exploring additional avenues that could be suitable for sharing our learning. Since there is a team of ten, widely dispersed geographically, we will be communicating amongst ourselves in an online environment, so it should be simple to share it. We are collaboratively building a de.licio.us site at http://del.icio.us/CTCA This is project-based learning. The team are all managers of CTCs, and project is based around a work-based project of collaboratively planning, designing, delivering, and evaluating an e-learning program for volunteer management committees of community organisations, on being an effective board member. The project includes a period of collaborative design beforehand, then two rounds of delivery, with some time for reflection and revision in between the two. Our objectives are to up-skill managers in elearning, to highlight and introduce elearning to small regional communities as an option for education and information exchange, to explore elearning options and approaches for rural and regional communities; and to develop and apply elearning innovatively to suit community needs. We hope the initial outcome will be a team of CTC managers who have the capacity to build upon current delivery methods for e-learning programs through the CTC network, and more importantly the capacity to peer mentor other managers ie. build ; We hope the eventual outcome will be that wherever there is a CTC in a town, people can access the technological resources and the facilitation of e-learning for any course.
 * KEY DATES**
 * SHARING KNOWLEDGE**
 * WORK BASED LEARNING STRATEGIES**
 * ANTICIPATED OUTCOMES**
 * core skills and competencies of involvement of managers with committees and volunteers
 * awareness of new and emergent technologies and the applied use of a selection of these
 * application of a selected platform to build communication between team members ie. Ivocalise

Most CTCs are the major organisation providing community and economic development projects in their communities and have a range of partnerships with local councils, neighbourhood centres, libraries, rural transaction centres and government access centres. Many of these communities have relatively high unemployment rates and are socio-economically disadvantaged, often with large indigenous communities. CTCs are generally the centre in their communities for: The team will gain accreditation in a program which addresses / includes assessment of team members against the VET Units : We are also trying to figure out how to do evaluation at a **deeper** level. Deeper might mean; //Delivery ( Exposure to Gaining Accreditation - Process > Methods// Face-to-face Phone Email Skype Fax Mail
 * CLIENT / INDUSTRY ENGAGEMENT**
 * Communication services – dialup and broadband Internet, email, fax, videoconferencing, web casts, pod casts and other online services and information;
 * Education and training – basic ICT training, Get Into IT CTC training courses accredited training courses, TAFE outreaches and vocational training, film making, industry and business training
 * Government services – for all tiers of government (at federal, state and local levels), including e-commerce, e-connection with government, telehealth and telelaw;
 * Social development – locally developed activity programs for youth, children, the aged and people with disabilities, Internet cafés; TechnoSeniors and Youth Week programs and
 * Community development – community e newsletters, tourist and heritage technology program, employment training, community development with technology as a base
 * Economic development – business skills training, ecommerce, business assistance, job creation
 * IMPACTS ON LEARNERS / CLIENTS**
 * BSBEBUS501A – Evaluate Ebusiness opportunities;
 * BSBEBUS515A - Facilitate elearning;
 * BSBEBU5514A – Implement elearning and
 * BSBEBUS513A – Plan elearning.
 * Tele-conference - gradual step in.....
 * Video / web conference - Yugma, Ivocalise
 * Technology audit / questionaire ( not skills audit )
 * M-Learning - mobile based e-learning including SMS
 * PDA's and the use of systems based approach for mobile communication ie. podcasting

//Evaluation Types// Resources - hard copy + web links by email ( [|del.icio.us] ) Synchronous communication - ( Skype, Elluminate, Ivocalise, Adobe Connect ), video-conferencing Asynchronous - blog, wiki, ( see resource page > web office ), podcasting ( [|Podomatic].

Replace this text with your URLs ( links ) when you have completed the requirements listed below. Midway through the project your team will be required to; Meet with a member of the NSW LearnScope Management team face-to-face. A podcast recording will be conducted during this meeting which captures your progress and reflections on your teams learning. These podcasts will be available via the [|NSW LearnScope podcast]
 * REPORTING MID PROJECT**

Your team will be required to submit a 250 word Postcard From The Field for publication in the [|NSW LearnScope blog]. Note : This should be submitted in text form only and be accompanied by a link ( URL ) to an image in your own respective Flickr site. Replace this text with your URLs ( links ) when you have completed the requirements listed below. NSW LearnScope requires a final report that comprehensively details your teams project journey. This will include your teams findings, outcomes, client impacts and connections. Note : this component of the your project must be enabled for web production ie. it must be available to load to and / or be accessed via the internet. This report can take the following forms; Retrieved from "http://nswlearnscope.com/wiki/index.php/013"
 * END OF PROJECT REPORT**
 * Podcast** - a 20-30 minute recording ( audio) which is a multi-voice conversation between team members, clients and industry representatives where appropriate.
 * Digital Story** - 20 - 30 slides with audio [ [|http://www.photostory2com] photostory]
 * Blog Post** - a comprehensive ( detailed ) reflective summary of your teams journey with accompanying images
 * Multimedia production** - a video or Flash movie that brings together many differing aspects of your project into a production for easy view via the web.
 * Web Content** - a collection or portfolio of online data that has been brought together into a online summary of your projects journey. This site MUST be accessible for anyone via the internet.